Engagements

Class action dispute brought under the Telephone Consumer Protection Act

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CRA was retained by counsel in a class action matter brought under the Telephone Consumer Protection Act. CRA’s expert submitted an expert report that detailed the results of a survey conducted by the expert to assess the extent to which consumers of a product understand the implications of an affirmative response to scripted questions asked by company representatives. CRA’s expert also submitted a reply report responding to certain claims made in a rebuttal report by an opposing expert.

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