Corporate professionals

CRA’s Communications team assists with public relations and promoting consultant and firm expertise to investors, the press and on social media. They also lead internal communications, keeping colleagues informed, engaged and connected by sharing information and bringing people together.

The Client Operations’ department is the first point of contact for incoming business opportunities for CRA, playing a key role in managing risk and enabling consultants to take on new projects. Prior to accepting new business, the team identifies and resolves potential conflicts to ensure the firm takes on engagements that do not conflict with existing CRA business.

Our administrative professionals provide support to consulting staff in several critical areas including client relations, marketing, client development, project administration, recruiting, and onboarding. CRA’s executive assistants are essential for connecting with our clients in a professional manner and ensuring success among our project teams.

The Facilities department provides operations services including catering, supply orders, copy and printing, security and building relationships, moves and relocations, and shipping and mail. They play a key role in creating an office environment that balances space for quiet work with areas for collaboration, relaxation, and spontaneous interaction to foster well-being and connection.

Our Financial Administration team ensures the efficient financial management and financial controls required to support CRA’s business activities. The department consists of Accounts Payable, Accounts Receivable, Billing, Financial Planning, Financial Reporting, Payroll, Revenue, Project Setup, Tax, and Treasury. With these functions the team records accounts, organizes and pays bills, tracks assets and expenditures, administers global payroll, and keeps track of critical tax documents.

Our Human Capital experts are committed to attracting, developing, and retaining excellent staff across the firm. They support colleagues to be their best through comprehensive learning and professional development programs, recruiting initiatives, employee engagement, extensive benefits and wellness offerings, and immigration support.

Beyond assisting staff with technical issues and providing hardware, our IT professionals build technology capability by keeping all informed of standards, policies, and updated services and equipment. The group works to enhance their technical services and raise awareness of information security, so individuals and the firm are safeguarded from security risks.

The Legal department protects CRA and its personnel by managing risk. The team covers areas including contracts, compliance with CRA policies, data protection and confidentiality, and client firewalls.  They also assist consultants in contracting with clients.

MBDC supports the full spectrum of internal and external marketing, business development and communications efforts to drive growth and success. The team’s bespoke approach helps consultants connect with clients and build CRA’s brand through thought leadership, organizing and hosting social and content events, robust digital marketing campaigns, competitive intelligence, and the development of collateral. The department also provides one-on-one coaching and business plan support.

Research Services supports CRA research and marketing efforts, including access to online databases, training and advisory assistance, and custom research to help with project work, document retrieval (academic journals, reports, and books), and copyright management.